How to Get Help at Support Forum?

作者: Jack Wong / 2022-02-12

Hi,beloved NEJE users!
We take your concerns seriously and apologize for any inconvenience caused.NEJE team is committed to making things right for you.
Due to time zone differences, it’d be great if you could prep a detailed description and throw in some clear pics or videos to speed up the troubleshooting process.


  • Step 1 : Hit up this link to create an account.
  • Step 2 : Create a topic of your issue.
  • Step 3 : Follow the guidelines link to upload your detailed description with pics, videos or files.

Attetion:Providing a comprehensive and clear description along with a video allows the NEJE team to better assess the issue. After completing the aforementioned three steps, you can expect a more prompt response from the NEJE team.We appreciate your patience as we work to resolve this matter.

Who will help me solve the issue?
NEJE-Service serves as the primary point of contact, addressing all incoming issues, primarily those of a general nature. However, when faced with a challenge beyond their expertise, they seamlessly escalate it to JackWong. Should you find your issue particularly intricate or feel that Chief Service isn’t providing optimal assistance, don’t hesitate to mention @JackWong in your post. A seasoned senior engineer will promptly step in to assume responsibility for resolving your problem with the utmost expertise.

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