For most product problems, you can get detailed help through NEJE support. If you have any questions, you can submit the requirements to the corresponding system, and the staff will reply in a timely manner thank you!
a. You can find the following information at NEJE WIKI Service: Software Download | Installation Guide | Air Assist Guide | Software Instructions | Firmware Update Guide | Focus Guide | Laser & Material database | Maintenance Guide | Safety attention.
b. For product operation questions, please log in: NEJE Document Service
c. Join NEJE Group and learn more about laser knowledge of handling various materials.
d. We’d love to hear what you’re thinking about. What can we do better? This is the place for you to vote, discuss and share ideas. NEJE Feedback
e. If you need to submit product after-sales questions, please log in to the NEJE Forum Service ( The NEJE forum will have NEJE staff and engineers to help you solve your problems.
Dear customers, If you have any questions or concerns, please do not hesitate to contact us. We would love to hear from you, contact us on:
Product Questions: service@neje.shop
Purchase Email: liya@nejetool.com
Cooperation Email: business-corporation@neje.shop
Online service time:
- US time: 6:00(PM)- 3:30 (3:30 AM) UTC/GMT -5:00
- Hong Kong time : 9:00(AM)-18:30(PM) UTC/GMT +8:00
- Europe time： 3:00 (3:00 AM)- 12:30 (12:30 PM) UTC/GMT +2:00
Closed on Saturday and Sunday!